How do I place an order?
You can place an order directly through our website by adding items to your cart and proceeding to checkout.

Can I cancel or modify my order after it’s been placed?
Once your order has been processed, it cannot be modified. If you need to cancel, please contact us as soon as possible.

Where do you ship to?
We offer worldwide shipping, with options for standard and express delivery.

How long will my order take to arrive?
As our products are handcrafted and require careful preparation, please allow up to 5 business days for your order to be ready for shipping. Once shipped, your order will typically arrive within 2-3 weeks, depending on your location and the shipping method chosen.

How can I track my order?
Once your order has been shipped, you will receive a tracking number via email to monitor your shipment.

What is your return policy?
Due to the unique, handcrafted nature of our products, which are carefully made by skilled Japanese artisans, we do not accept returns or exchanges unless the item arrives damaged. Each piece is one-of-a-kind, and slight variations are a natural part of the artisanal process.

How do I return a damaged item?
If your item arrives damaged, please contact our customer service within 7 days of receiving your order. We will guide you through the return process and arrange for a replacement or refund.

• What materials are used in your products?
  Our products are crafted using high-quality materials such as ceramic, iron, and lacquer, all meticulously handcrafted by skilled artisans in Japan.
• Can I customize or personalize a product?
  Yes, we offer customization on select products. You can personalize certain items with specific colors, designs, or engravings. Please contact us to discuss your customization needs, and we’ll work with our artisans to create a piece that meets your vision.
• How should I care for my handcrafted items?
  To ensure the longevity of your handcrafted items, we recommend avoiding the use of a dishwasher. Instead, gently hand wash each piece with mild detergent and lukewarm water. This care will help preserve the unique finishes and delicate details of each product.
• Are your products dishwasher safe?
  While some products may be labeled as dishwasher safe, we strongly advise handwashing to maintain the integrity and beauty of the craftsmanship.